Retail Clerk
You are assisting a shopper looking for shoes. Her feet are wide, she asks for a narrow. After finding her size on the very top shelf in the storeroom, she tells you she didn't want that shoe, but another, then another and then another. After repetitive customers, you are exhausted and spent. Yet another customer comes along with more demands and less manners.
LESSON LEARNED
Patience and respect for the other person. This is on the job training without knowing it!
Server
Your order takes forever; your food is cold; your iced tea needs refilling. Your server is doing the best they can. Little do you know their coworker called in sick and they are waiting on double the tables initially intended? It's not their fault. It's not their choice to be put in this position.
LESSON LEARNED
Empathy. Not just for the server but for people in general. One never knows what the others' journey has entailed. So, before you leave a pathetic tip, consider this tip!
Customer Service
You receive a call from an irate customer, now more irate because they had to go through a "machine" for several minutes before talking to a "live person". They are rude, mean and not about to accept anything you offer them. You listen for several minutes before they even get to why they called.
LESSON LEARNED
Kindness. Control. In knowing you must stay calm, cool and collected, your voice remains gentle; your demeanor remains respectful; your patience has endurance!
Manual Labor
You have had a long, hot day. The job isn't close to being completed and you know you have a time line to adhere to. Safety measures must be in tact. Construction is hard work. Factors out of your control come into play. Your back is aching and your boss is watching your work.
LESSON LEARNED
Work ethics. There is no room for error. If you do the job right the first time, you save time and energy.
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